About Handicrafts
What makes your products special?
All our products are handcrafted and unique. Each item is created with precision and love by skilled artisans, making no two pieces exactly alike.
Are your products customizable?
No, customization is not available publicly unless you place a bulk order or pre-order. In such cases, please email us at: info@giftsilkroad.com or contact us on Telegram at: @giftsilkroad Please note that all our products are handcrafted and unique, making it impossible to create identical pieces.
Can I view the products in person before purchasing?
In general, in-person viewing is not available. However, if you have questions about a specific product or would like additional photos, please email us at: info@giftsilkroad.com or contact us on Telegram at:
@giftsilkroad Our team will review your request and get back to you promptly.
Why are some products no longer available after a while?
All our products are handcrafted and unique, making it impossible to reproduce exact replicas. Once sold, some products cannot be restocked.
Are your products suitable for gifting?
Yes, our products are perfect for gifting due to their handcrafted nature and unique designs. Each item comes with elegant packaging, making it suitable for any special occasion.
Purchasing
Why are your prices fixed, and why don’t you offer discounts?
Our products are handcrafted and unique. Our pricing reflects the true value of the work and artistry involved, and we are committed to supporting our artisans.
Are your products customizable?
No, customization is not available publicly unless you place a bulk order or pre-order. In such cases, please email us at: info@giftsilkroad.com or contact us on Telegram at: @GiftSilkRoad_support Please note that all our products are handcrafted and unique, making it impossible to create identical pieces.
Payment and Security
How can I place my order?
To place your order, you can choose from various payment methods, including payment via IBAN or cryptocurrency (Tether – USDT, TRC20). Please make sure to enter the correct wallet address when paying. PayPal is not yet available in Turkey
Are your products customizable?
No, customization is not available publicly unless you place a bulk order or pre-order. In such cases, please email us at: info@giftsilkroad.com or contact us on Telegram at: @giftsilkroad Please note that all our products are handcrafted and unique, making it impossible to create identical pieces.
Order
Will someone assist me if I need guidance?
Yes, our team of experts is ready to assist you. Please feel free to reach out if you need any help.
How long does shipping take?
Shipping usually takes 7 to 10 business days, depending on your location. Please check our shipping page for more details.
Do you offer international shipping?
Yes, we offer free international shipping on all orders. Shipping times and costs may vary depending on your location.
Can I return or exchange a product?
Yes, if the received product is different or damaged, you can exchange or return it according to our return policy. Please review our Return Policy page or contact our support team for further assistance.
Can I track my orders?
Yes, once your order is placed, you will receive a tracking number to monitor the status of your shipment.
What should I do if there is an issue with the product upon delivery?
If there’s any issue with the product upon delivery, please contact our support team at giftsilkroad.supp@gmail.com. We will investigate and resolve the matter as quickly as possible.